Responsible Gaming at fg88

At fg88, we believe that gambling is a form of entertainment and should always be enjoyed responsibly. We recognise that for most of our players across Dhaka, Chittagong, Sylhet and all of Bangladesh, gambling remains a leisure activity — but we also know that for a small number of individuals, it can develop into a problem that affects their finances, relationships and wellbeing. Our commitment to responsible gaming is not a formality — it is a core part of how fg88 operates.

fg88 is committed to providing a safe, fair and transparent gaming environment. We offer a comprehensive suite of responsible gaming tools directly within your account settings, so you can set your own boundaries at any time. We also actively monitor player activity to identify patterns that may suggest a player is experiencing difficulties, and we reserve the right to apply protective measures even without a player's direct request when we believe it is in their best interest.

Responsible Gaming Tools

All of the following tools are available to every registered fg88 player in Bangladesh, free of charge, directly through your account settings or by contacting our support team.

To activate any of these tools, log in to your fg88 account and navigate to Account Settings, or contact our support team at [email protected] at any time. Our team is available 24/7 including Bangladesh public holidays.

Recognise the Warning Signs

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following signs may indicate that gambling is becoming harmful. If any of these apply to you, we encourage you to use fg88's responsible gaming tools or contact our support team without delay.

• Spending more money or time gambling than you originally planned or can afford.

• Gambling to recover losses or "chase" money you have already lost.

• Feeling irritable, anxious or restless when you are not gambling or when you try to reduce your play.

• Lying to family members or friends about how much time or money you spend on gambling.

• Borrowing money from family, friends or financial institutions specifically to fund gambling.

• Neglecting work, studies, family responsibilities or personal health because of gambling.

• Feeling that you need to gamble with increasing amounts of money to get the same feeling of excitement.

Recognising these signs in yourself — or in someone you care about — is a sign of strength, not weakness. Early action is always more effective than waiting. fg88's support team is available 24/7 and will treat your enquiry with complete confidentiality.

Tips for Playing Responsibly

These practical steps can help you maintain a healthy relationship with gambling and ensure that it remains an enjoyable pastime for you and your family.

Self-Exclusion Explained

Self-exclusion is the most powerful responsible gaming tool available at fg88. When you self-exclude, your account is immediately suspended and you will no longer be able to log in, deposit, place bets or receive promotional communications from fg88 for the duration of your exclusion period.

Self-exclusion periods at fg88 are available for the following durations: 6 months, 1 year, 3 years or permanently. Once a self-exclusion is applied, it cannot be lifted before the end of the minimum exclusion period. Any balance in your account at the time of exclusion will be held safely and returned to you after the exclusion period ends, subject to verification.

fg88 strongly encourages any player who feels they are developing a gambling problem to use self-exclusion proactively. It is a private, confidential and irreversible commitment to your own wellbeing — and we fully support your decision to take that step.

Protecting Minors

fg88 is strictly an adult platform. All services, games and promotions are intended solely for players aged 21 and above. fg88 does not knowingly accept registrations from individuals under the age of 21. We verify player age during account registration and, where necessary, during the KYC identity verification process. Any account found to have been opened by a person under 21 will be closed immediately and any funds within that account will be dealt with in accordance with applicable law.

Account holders with dependants or younger family members in their household are strongly encouraged to take the following precautions to prevent underage access to fg88:

• Never share your fg88 account password or login credentials with any other person, including family members.

• Always log out of your fg88 account when you are finished playing, especially on shared or family devices.

• Consider using parental control software on devices accessible to children in your household. Free parental control tools are widely available for Android and iOS devices.

Get Help — You Are Not Alone

If you believe your gambling has become a problem, or if someone close to you is struggling, please reach out for help. Seeking help is a courageous and positive step. fg88 is fully committed to supporting players in Bangladesh who are experiencing gambling-related difficulties. You do not need to reach a crisis point before asking for help — our support team welcomes early enquiries and will respond with discretion and care.

When you contact our team about a gambling concern, your enquiry will be treated with complete confidentiality. Our support agents are trained to handle sensitive situations with empathy and without judgement. We will work with you to find the most appropriate solution, whether that is applying a deposit limit, activating a cooling-off period or processing a self-exclusion request.

fg88 is committed to continuously improving its responsible gaming framework. We review our tools and policies regularly to ensure that they reflect current best practice and are genuinely accessible and useful to players throughout Bangladesh. Player safety is not a secondary concern at fg88 — it is fundamental to everything we do.