fg88 Privacy Policy

fg88 ("we", "us", "our") is committed to protecting the privacy of every player who accesses or uses the fg88 platform at fg88.vin. This Privacy Policy describes what personal information we collect, how we use it, under what circumstances we share it, and what rights you hold as a data subject. By registering an account or using any fg88 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents set out the full framework governing your relationship with fg88. If there is any inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail to the extent of that inconsistency.

Your Privacy at a Glance

Six core commitments that define how fg88 handles your personal data.

1. Information We Collect

fg88 collects personal information in two broad categories: information you provide directly to us and information collected automatically when you use the platform. We collect only what is necessary to provide you with a safe, personalised and legally compliant service.

Information You Provide Directly

• Registration data: your mobile number, chosen username and account password.

• Identity verification documents: national identity card (NID), passport or other government-issued identification submitted during KYC verification.

• Payment information: details of the payment method used for deposits and withdrawals (e.g., bKash account number, Nagad number, bank account details). fg88 does not store full card numbers for card transactions.

• Communications: messages you send to fg88 support via chat or email, including the content of those communications and any attachments you provide.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution and time zone, collected when you access fg88.

• Usage data: pages visited, games played, session duration, bet history, deposit and withdrawal history, and navigation paths within the fg88 platform.

• Cookie and tracking data: information collected via cookies and similar technologies as described in the Cookies section of this Policy.

2. How We Use Your Information

fg88 uses the personal information it collects for the following purposes. We process your data only where we have a lawful basis to do so.

• Account Management: Creating and maintaining your fg88 player account, verifying your identity, processing deposits and withdrawals, and providing access to games and promotions.

• Customer Support: Responding to your enquiries and support requests, resolving disputes and communicating important account-related information to you.

• Fraud Prevention: Detecting, investigating and preventing fraudulent transactions, money laundering, identity theft, bonus abuse and other prohibited activities on the fg88 platform.

• Legal Compliance: Meeting our obligations under applicable law, including KYC and anti-money-laundering requirements, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records as required.

• Platform Improvement: Analysing usage data to understand how players interact with fg88, identify areas for improvement, test new features and optimise platform performance for players across Bangladesh.

• Responsible Gaming: Monitoring player behaviour to identify signs of problem gambling, applying responsible gaming tools such as deposit limits and self-exclusion where appropriate, and fulfilling our duty of care to players in Bangladesh.

3. Legal Basis for Processing

fg88 processes your personal data on one or more of the following legal bases depending on the purpose: (a) Performance of a contract — processing necessary to provide you with the services you have requested, including account management, deposit handling and game access; (b) Legal obligation — processing required to comply with applicable laws and regulatory requirements; (c) Legitimate interests — processing that is in fg88's legitimate interests and not overridden by your privacy rights, such as fraud detection, platform security and analytics; (d) Consent — where you have provided specific consent to a particular form of data processing, such as receiving promotional communications.

Where fg88 relies on consent as a legal basis, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal. To withdraw consent for promotional communications, contact fg88 support or update your account notification preferences.

4. Sharing of Your Information

fg88 does not sell, rent or trade your personal information to third parties. We may share your information with the following categories of recipient only where necessary and only to the extent required.

• Payment Processors: Information necessary to process your deposits and withdrawals is shared with payment service providers including bKash, Nagad, Rocket, Upay and banking partners. These providers process your payment data under their own privacy policies.

• Game Providers: Certain technical identifiers (such as a session token or player ID) are shared with game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt and Microgaming solely for the purpose of delivering game content and maintaining fair-play records. These providers do not receive your name, contact details or payment information.

• Legal and Regulatory Authorities: Where required by applicable law or in response to a lawful request from a regulatory body, court or law enforcement authority, fg88 will disclose personal information as legally required. fg88 will notify you of such disclosure where permitted by law.

• Service Providers: Third-party vendors engaged to support platform operations — such as hosting providers, analytics services and customer support tools — may process personal data on behalf of fg88. All such vendors are bound by data processing agreements requiring them to protect your data and use it only for the contracted purpose.

5. Cookies and Tracking Technologies

fg88 uses cookies and similar tracking technologies on its platform to deliver core functionality, remember your preferences and analyse usage patterns. This section explains what cookies we use, why we use them, and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the fg88 platform to function. They enable core features such as session management, login authentication and security monitoring. Essential cookies cannot be disabled without significantly impairing your ability to use the platform. They do not store personally identifiable information beyond what is necessary to maintain your session.

Analytics Cookies

fg88 uses analytics cookies to understand how players navigate the platform, which games are most popular and where technical issues arise. This data is collected in aggregated, anonymised form and is used to improve the platform experience for all players. If you prefer not to contribute to analytics, you may opt out by adjusting your browser's cookie settings.

Managing Your Cookie Preferences

Most modern browsers allow you to control cookie behaviour through their settings. You can typically set your browser to block all cookies, accept only essential cookies or notify you when a cookie is being set. Please note that blocking essential cookies will prevent you from logging in to your fg88 account and accessing games. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance specific to your device.

6. Data Retention

fg88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The standard retention periods we apply are as follows: active account data is retained for the duration of your account's active life; closed account data is retained for a minimum of five years following account closure to comply with anti-money-laundering recordkeeping requirements; transaction records are retained for a minimum of five years; and support communications are retained for two years from the date of the last communication in a given thread.

When personal data is no longer required, fg88 securely deletes or anonymises it so that it can no longer be linked to you as an individual. Where complete deletion is not immediately possible due to technical constraints — for example, data held in backup systems — fg88 will isolate that data from further active processing until deletion becomes technically feasible.

7. Your Data Rights

As a player whose personal data is processed by fg88, you have the following rights. To exercise any of these rights, contact fg88 support with your account details and a description of your request.

fg88 will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly. We will not charge a fee for handling data rights requests unless the request is manifestly unfounded or repetitive.

8. Data Security

fg88 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL encryption for all data in transit, encrypted storage of sensitive account data, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and continuous monitoring of platform infrastructure for suspicious activity.

While fg88 takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Players are responsible for keeping their own login credentials confidential and for ensuring that any device used to access fg88 is adequately protected. If you suspect that your account has been accessed without your authorisation, contact fg88 support immediately at [email protected].

9. Children and Minors

fg88 is strictly an adult platform. All services, games and promotions are intended solely for players aged 21 and above. fg88 does not knowingly collect, process or store personal data relating to individuals under the age of 21. If fg88 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed. If you believe a minor has registered an account on fg88, please contact our support team at [email protected] so we can investigate and take appropriate action promptly.

10. Changes to This Privacy Policy

fg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify active players via their registered mobile number or through a notice on the fg88 platform. Your continued use of fg88 after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage all players to review this Policy periodically to stay informed about how fg88 protects their personal data.

11. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or about how fg88 processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week including Bangladesh public holidays, and aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]